Returns & Refunds

Returns

We accept returns on unopened and unused products within 14 days of delivery, provided they remain in their original condition.

Please choose your products carefully and review the product information available on our website before opening them. We are unable to accept returns on products that have been opened or used, unless the product is damaged.

To request a return authorisation, please contact us at hello@eternalblue.co.nz with your order number before sending your order back. Once your return has been approved, we will provide return instructions.

Return shipping costs are the responsibility of the customer. Please ensure your return is securely packaged. We recommend using a tracked shipping service, as Eternal Blue cannot accept responsibility for returns lost in transit.

Damaged, faulty or incorrect products

If your order arrives damaged, faulty or incorrect, please contact us at hello@eternalblue.co.nz as soon as possible with your order number and photos, and we will help resolve this for you.

Refunds

Once your accepted return has arrived, we will inspect it and notify you when your refund has been approved. Approved refunds will be processed to your original payment method, and you will receive a confirmation email.

Original shipping costs are non-refundable. Please allow additional time for your bank or payment provider to process the refund.